Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: September 30, 2026

1. GENERAL INFORMATION

All orders are subject to product availability. If an item is temporarily sold out at the time you place your order, we will notify you with an estimated delivery timeline. Alternatively, if the item cannot be fulfilled, we will issue a full refund to your original method of payment.

2. PROCESSING & DISPATCH TIME

Standard Dispatch: Orders are typically processed and dispatched from our warehouse on the same day.
Seasonal & Peak Processing: During holidays, promotional events, or high-volume sales periods, order processing may take 1 to 3 business days.
Order Delay Notifications: If any unexpected delays occur during the processing phase, our team will notify you directly via email or phone.

3. ESTIMATED DELIVERY TIMES

Standard Transit Time: Once dispatched, packages usually arrive within 4 to 7 business days.
Factors Affecting Delivery: Delivery dates are estimated and may vary depending on carrier operational practices, shipping destination, delivery method selected, and specific items ordered.
Holiday Delays: Please allow additional transit days during public holidays or peak promotional periods.

4. SHIPPING METHODS & SPLIT SHIPMENTS

Supplier & Product Variations: Shipping methods and estimated delivery times may vary depending on the product and supplier. Estimated delivery times are specified on individual product pages.
Multiple Shipments: Items in the same order may be dispatched in separate shipments to ensure faster delivery or depending on stock location. You will receive separate tracking details if your order is split.

5. ITEMS DAMAGED IN TRANSIT

We take great care in packaging your items, but in the rare event of transit damage:

Immediate Reporting Required: You must report any transit-damaged items to us within 24 hours of receipt.
Refusal of Damaged Packages: If the outer delivery box or packaging shows visible damage upon delivery, you must refuse acceptance of the shipment directly from the courier.